Refund & Return Policy

Digital products — all sales are final

Every product sold on The Pattern Hub is a digital download (PDF sewing and crochet patterns). Nothing physical is shipped. Because your files are delivered instantly and can be downloaded and kept the moment payment is confirmed, all sales are final and non-refundable once the files have been downloaded or the download links have been accessed. There are no returns or exchanges on digital goods, since a downloaded file cannot be “returned.”

If something is wrong, we make it right

“All sales final” does not mean you’re on your own. If any of the following happens, email us and we will fix it, no forms and no time limit:

• Your file won’t open or downloaded corrupted.
• You received the wrong pattern.
• The pattern contains a genuine error, or the instructions are unclear.
• You were charged twice for the same order.

In these cases we will re-send a working file, correct the pattern, or — where a fix isn’t possible — issue a refund to your original payment method. A duplicate or accidental charge is always refunded in full.

How to request help or a refund

Email hello@thepatternhub.shop with your order number (or the email address you used at checkout) and a short description of the problem. A real member of our team — not a bot — answers every message, usually within a few hours and always within 2 business days.

Related

See our full store policies, terms of service, and privacy policy, or contact us.